Administrator (Helpdesk)

• Respond to requests for technical assistance in person, via phone, electronically to diagnose and resolve technical & hardware issues.
• Administer users’ machines remotely using SCCM.
• Deploy users’ OS using MDT and WDS, run daily reports to set the action plan needed to fix any alerts or problems on user’s machines.
• Use Kaspersky and WSUS console to check windows and antivirus updates status on users’ machine and push updates if needed.
• Administer help desk software “Manage Engine, SCCM, MDT, WSUS, WDS, etc.”
• Recommend active directory group policies needed to control user’s behavior to enhance the overall machines performance.
• Visit Users’ locations “HQ or Remote Locations” for any technical assistance, hardware installations or opening new locations.
• Log all help desk interactions and prepare activity reports for resolved and closed tickets.
• Track and route problems, requests and document resolutions.
• Follow the ISMS policies, procedures, and ISO 27001 - 20000 procedures.

Functional Level:

• Very deep knowledge of automated and centralized deployment   servers as SCCM, MDT, WSUS, WDS, etc.
•  Very good knowledge of MS systems administration.
• Strong knowledge in Antivirus software like Antivirus and its Admin Kit.

Business Level:

• Excellent Understanding for Raya Group strategy.
• Excellent knowledge of Raya Code of Business Conduct.
• Excellent understanding for Raya Culture. 

Educational Background:

• Bachelor's degree in communications/Electronics engineering or relevant discipline

Language Skills

• English (Advanced)