Call Canter - Maadi

•        Answer incoming calls and respond to customer’s emails
•        Management and resolve customer complaints
•        Sell products and place customer orders in system (Retail/Online)
•        Identify and escalate issues to supervisors
•        Provide product and service information to customers
•        Process orders, forms, and application (Retail/Online)
•        Document all call information according to standard operating procedures
•        Recognize, document, and alert the management team of trends in customer calls.
• Follow up customer inquiries.
•       Up-sell products and services (Retail/Online)
•       Create requested reports.
•       Other duties as assigned

Job Requirements:

•        Preferred age range is from  21 to 30
•        Graduated
•        Cairo Residence
•        Good English
•        Experience from 0 to 2 years