إنتهت صلاحية هذا الإعلان الوظيفي لقد إنتهت صلاحية هذا الإعلان الوظيفي و هو غير مفتوح حاليا لأي طلبات عمل.
إرفاق
وصف الوظيفة
Job Purpose:
This job aims at setting a service level standard for all jobs that require interaction with the Raya Smart Buildings guests, then create and deliver a guest manual and material to all the new hires and the current staff (and the outsourced employees too).
Key Responsibilities:
Collaborate with managers to determine training needs and schedule training sessions
Create a service level standards for all jobs that require customer interface (Guest Relations – Housekeeping – Safety & Security – Duty Manager …..)
Organize training session for the current teams and the new hires (Staff/Outsourced)
Administer the training process starting from conducting the pre-evaluation survey – collecting the participants information – organize the training session then collect the post evaluation survey
Prepare and deliver a comparison report between the pre and post evaluation surveys
Provide in-house training sessions (Soft Skills & English if needed ) to the outsourced employees and the company staff
Own the induction process on the premises
Actively keep up to date on the latest trends in the hospitality trainings in the field of hospitality
Offer effective feedback and counseling to front line associates and managers
المهارات
Required skills, expertise & Knowledge:
Hospitality or customer relationship training experience
Training delivery in Arabic and English
Training material development in both languages (Arabic – English)
Educational Background:
Bachelor degree
TOT certificate is a must
English proficiency
Professional Experience:
From 6 to 8 years of relevant experience is a must to have (working as a trainer to customer facing employees)