Call Center Supervisor

Raya Auto is a subsidiary of Raya Holding is hiring Call Center Supervisor with the below requirements:

• Strong internal and external customer service orientation with deep and broad expertise of the front-to-back customer experience and ability to describe things from a customer perspective
• Strong organizational, analytical and time management skills required
• Strong analytical, creative problem solving and information seeking skills with the ability to respond tactically in a dynamic environment
• Proficiency with technology, especially computers, software applications, and phone systems.
• The ability to use multiple systems and multitask in a fast-paced environment.
• Strong understanding of company products, policies, and services.

• Min 4 years of experience in Call Center industry
• Min 2 years of experience in E-commerce business
• Experience in Omnichannel is preferred    
• Fluent in English
• Excellent oral and written communication skills, presentation and interpersonal abilities
• Automotive industry is preferred
• Fixed shift From 9 am to 5 pm
• 6 working days