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Job Description
Raya Information Technology, a subsidiary of Raya Holding for Financial Investments is looking to hire a Senior NOC Administrator with the below job responsibilities and qualifications
- Submit/Perform the required change requests relevant to Data Center virtual and physical infrastructure
- Support and maintain hardware and software infrastructure according to best practices, including routers, aggregators, switches, Wifi controllers, and firewalls
- Perform root cause analysis to resolve current problems and solve issues, often under time constraints
- Perform regular monitoring to identify any possible wrong behaviors. Monitor network usage, anticipate problems and suggest solutions.
- Report activities, Task assignment and follow up over exercises carried out in Network support unit.
- Respond to customer inquiries through Phone calls, emails and/or tickets , and Log all customer communications in the ticketing system
- Contact ISPs/Suppliers/Vendors for escalating/following up incidents
- Perform 1st & 2nd Tier support and troubleshooting for Data Center problems and outages
- Handle Customers’ equipment matters in the Data Center CMDB, establish the required relationships and ensure that it’s visible in the Data Center CMDB reports.
- Collect the required approvals for any Change requests, Incidents and Problems
- Escalate incidents/problems to the 3rd tier support
Skills
- Bachelor's degree in communication / computer engineering
- Experience in cisco ISE, Cisco routers and Switches, Firewalls ( ASA with SFR, Fortigate )
- Experience in Monitoring tools (PRTG , Nagios , zabbix)
- Experience in NX OS is advantage
- CCNA R&S is must
- CCNP Security knowledge is must
- CCNA DC & NSE4 is plus
Job Details
Job Location
Cairo, Egypt
Job Role
Information Technology
Employment Status
Full time
Employment Type
Employee
Number of Vacancies
1
Preferred Candidate
Career Level
Mid Career
Years of Experience
Min: 2 Max: 4
Residence Location
Egypt
Nationality
Egypt