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Job Description
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Raya Data Center: one of Raya’s subsidiaries is hiring for Administrator Support (Proact0ve)
What will you do?
- Proactively monitor all notification and monitoring tools to identify potential issues.
- Analyze notifications, determine appropriate action, and assign cases to the responsible technical staff.
- Manage scheduled and planned outage notifications, ensuring a smooth transition for customers.
- Receive customer inquiries and complaints via calls, emails, and other channels, providing excellent first-line support.
- Initiate technical incidents and tickets, documenting details clearly and concisely.
- Conduct frequent follow-up on delayed or unassigned cases to ensure timely resolution.
- Generate customer utilization reports based on ticket data.
Skills
- Minimum of 1 year of experience in a data center environment.
- Strong understanding of data center equipment and operations.
- Excellent problem-solving and troubleshooting skills.
- Ability to work independently and collaboratively within a team environment.
- Meticulous attention to detail and a commitment to accuracy.
- Experience in customer service is a plus.
- Proficiency in written and spoken English is essential.
- We value diversity and encourage applications from all qualified candidates.
Are you an eager learner? Raya believes in its employees, so we aim to continuously provide learning & development plansfor all of our employees to ensure their personal and career development.
Are you looking for career progression? Raya is an entity where you can grow whether horizontally or vertically as we offer internal transfer opportunities.
Are you looking for a rewarding environment? Raya's top achievers are awarded annually with an international 5 days trip.
Are you looking for an opportunity to give back to the community? Raya encourages their employees to give back to the community through different ongoing CSRprograms and initiatives.
Are you a foodie? Exclusive discounts for Raya employees at Raya’s Restaurants (Ovio, Jones The Grocer, The Lebanese Bakery, and Loris).