CRM Representative

Ready to be part of one of the Market Leaders in Egypt? Apply now!

Raya Auto; one of Raya’s subsidiaries is hiring a CRM Representative.

What will you do?

•       Create a positive relationship in all customer interactions, maintaining a professional and friendly manner and ensuring customer satisfaction as a priority.  
•       Develop strong understanding of our products and solutions for all stakeholders to serve the customer effectively.
•       Use a thorough knowledge of information resources and Service practices to resolve and record customer complaints and escalate any unresolved issues.
•       Ensure customer inquiries/complaints arising from different sources are accurately resolved, recorded and unresolved issues are escalated through appropriate channels.
•       Successfully complete activities as required to support the provision of service delivery and comply with privacy requirements and legislative obligations ensuring confidentiality, privacy and integrity of information is not compromised.
•       Advise customers on the adoption of digital services and education of users to deliver great customer experiences using on-line technology.
•       Ensure customers are referred to appropriate channel for the completion of out-of-scope transactions.

What will you need?

•       Minimum 1 years of experience in the Automotive industry
•       Bachelor degree in any related field
•       Must have strong communication/interpersonal skills, be able to multi-task in a fast-paced environment, be detail oriented and responsive, deadline driven and have strong quantitative reasoning skills.

What is unique about Raya?

•       Are you an eager learner? Raya believes in its employees, so we aim to continuously provide learning & development plans for all of our employees to ensure their personal and career development.
•       Are you looking for career progression? Raya is an entity where you can grow whether horizontally or vertically as we offer internal transfer opportunities.
•       Are you looking for a rewarding environment? Raya's top achievers are awarded annually with an international 5 days trip.
•       Are you looking for an opportunity to give back to the community? Raya encourages their employees to give back to the community through different ongoing CSR programs and initiatives.
•       Are you a foodie? Exclusive discounts for Raya employees at Raya’s Restaurants (Ovio, Jones The Grocer, The Lebanese Bakery, and Loris).

•       Customer centricity
•       Functional Skills
•       Proficiency with technology, especially computers, software applications, and phone systems.
•       Ideas presentation & taking initiatives