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Top Employer Certification
Top Employers Institute is the global authority on recognizing excellence in people practices.
Raya Holding for Financial Investments has been certified as a Top Employer for 2023 and 2024 in Egypt.
This certification is a symbol of Raya’s high people standards and commitment to maintaining our values over the years. Raya’s Human Resources practices were surveyed and evaluated against an international benchmark; proving that Raya is competing on a global scale when it comes to its employees’ experience.
Top Employers Institute has certified over 2000 companies in 121 countries across the globe. It evaluates every aspect from career development to learning, leadership, employee wellbeing and a lot more.
About Raya
As a distinguished investment company with a robust international footprint, Raya Holding has experienced remarkable growth driven by a resilient business model.
We strategically capitalize on high-growth sectors, positioning ourselves at the forefront of economic advancement.
Publicly listed on the Egyptian Exchange (EGX) since 2005.
We have expanded our presence to key markets including Saudi Arabia, UAE, Bahrain, Poland, Nigeria, and Tanzania.
Our global customer base is supported by over 18,000 highly skilled employees who are integral to our success.
Raya Holding operates through a diversified portfolio of 11 companies, strategically positioned across high-growth sectors of the regional economy. Our investment portfolio is segmented into:
- Technology & Infrastructure: Raya Information Technology
- Retail & Distribution: Raya Trade, Raya FMCG
- Business Process Outsourcing: Raya Customer Experience (RCX)
- Fintech: Aman Holding
- Manufacturing: Raya Auto, Raya Electric, Raya Foods,
- Hospitality: Raya Smart Buildings
Raya's Values
6 Reasons Why To Join Raya
Learning & Development Raya believes in investing in their employees as its the main asset, so we provide consistent training & development plans.
Exposure Raya gives a unique exposure to its employees as you get to be exposed to 13 different Lines of businesses in various industries.
Progression Raya is an entity where you can grow whether horizontally or vertically.
Recognition Raya's top achievers are awarded annually with an international 5 days trip.
Facilities A facility like no other! Our head quarters aims to provides all facilities to its employees like: restaurant, gym, mini market, bank, ATM, and a pharmacy.
CSR Raya encourages their employees to give back to the community through different CSR Initiatives.
Be Part of Our Team
At Raya, we grow together! We believe in collective effort and success. Our people are truly the main driver for our achievements. We focus on both the personal, career development, and we are committed to the wellbeing of our people. You will have an opportunity to work in our diversified portfolio through internal transfer and project based assignments.
Available Jobs
Distribution Specialist
Egypt
Full time
Ready to be part of one of the Market Leaders in Egypt? Apply now! Raya Auto; one of Raya’s subsidiaries is hiring a Distribution Specialist What will you do? Coordinate outbound transactions activities to reduce delivery lead time & the time consumed to record shipments on the system Monitor and direct flow and/or outbound movement of products to ensure dock rotation and availability. Implement distribution KPI’s dashboard for smooth operations and efficiency Oversee the proper processing and documentation of daily deliveries and issued orders to ensure receiving receipts are recorded Plan and manage the transportation and distribution of goods to various locations to meet customer requirements. Use logistics IT systems to optimize shipping and transport procedures. Address and resolve any issues or complaints regarding the distribution of goods to ensure customer satisfaction. Maintain and manage relationships with key carriers and vendors to ensure smooth operations. Ensure adherence to laws, standards, and regulations related to safety and quality by Preparing and monitoring the methods used for loading/unloading, including proper safety to handle procedures. Follow company policies and procedures to align with Raya policies & procedures to ensure a safe work environment, an accurate and secure inventory. What will you need? Minimum 2-3 years of professional experience Minimum 1 year of management experience Business Administration or any related degree Understands basic inventory, warehousing and stocking procedures. Strong Leadership qualities. Recognizes and understands part numbers, serials and alpha/numeric codes Computer and Microsoft Office Application Skills. Should be familiar with Oracle ERP system What is unique about Raya? Are you an eager learner? Raya believes in its employees, so we aim to continuously provide learning & development plans for all of our employees to ensure their personal and career development. Are you looking for career progression? Raya is an entity where you can grow whether horizontally or vertically as we offer internal transfer opportunities. Are you looking for a rewarding environment? Raya's top achievers are awarded annually with an international 5 days trip. Are you looking for an opportunity to give back to the community? Raya encourages their employees to give back to the community through different ongoing CSR programs and initiatives. Are you a foodie? Exclusive discounts for Raya employees at Raya’s Restaurants (Ovio, Jones The Grocer, The Lebanese Bakery, and Loris).
Apply Now
16-Jan-2025
Executive (E-Commerce Customer Support)
Cairo
- Research product details to effectively address customer questions and inquiries - Process customer orders by collecting shipping information and handling payment transactions - Proactively resolve customer issues, taking full ownership of the customer experience and collaborating with other departments when necessary - Provide accurate information regarding products and services, including pricing, availability, delivery options, and order status - Assist customers through various communication channels, including email, phone, and social media platforms such as Facebook and the Aman Website - Deliver exceptional customer service and troubleshoot issues to ensure customer satisfaction
Apply Now
16-Jan-2025
Project Coordinator
Cairo
You are about to apply for a job in a certified Top Employer 2024! Ready to be part of one of the Market Leaders in Egypt? Apply now!Raya Information Technology: one of Raya’s subsidiaries is Project Administrator What will you do? • back office support and Documentation such as Project File creation and Maintenance, requisition issuance, delivery follow up, etc... • upload and update project plans on the electronic system., with coordination with the Project Manager and Tracks project Progress, financials, issues, risks and reports as appropriate • complete Project Check List, PO verification Checklist and Maintain project status on all relevant systems & physical• Upload approved P&L on financial system & Issue LG request as per customer PO • Upload approved Project Plan on electronic system and Make sure that the latest template is being used • Issue purchase requisition and Follow up with Logistics Dept on goods delivery • Follow up with the project manager on the Project Plan tasks due and update Project Plan accordingly. • Assign project resources upon the advice of Project Manager, get feedback on task completion from Project manager and prepare project reports as appropriate • Prepare Stock Issue request upon the advice of Project manager and coordinate with warehouse Goods Delivery, • Issue invoice issue request upon receiving corresponding documentation from Project Manager and follow up with Finance until revenue recognition and update project plan with actual revenue and cost
Apply Now
15-Jan-2025
Senior Executive (Information Technology)
Menoufia
Full time
You are about to apply for a job at a certified Top Employer 2024! Ready to be part of one of the Market Leaders in Egypt? Apply now! Raya Foods; one of Raya’s subsidiaries, is hiring a Senior Executive (Information Technology). What will you do: - Assists in the planning, design, documentation, and implementation of various systems. - Develops, maintains, and monitors procedures for all software system used. - Monitors, plans, and coordinates the distribution of client/server software. - Makes recommendations for new software. - Perform on-site and remote technical support. - Creates and maintains good technical documentation. - Keep record of It Inventory (Laptops, chargers). - Provides emergency on-call support on a rotating schedule. - Performs other duties as assigned.
Apply Now
15-Jan-2025
Team Leader (Merchant Acquisition)
Cairo
- Meet and exceed monthly sales targets, ensuring consistent achievement of sales goals - Distribute Aman machines products daily from the assigned distribution branch to wholesalers and dealers within the specified route - Collect outstanding balances from dealers and wholesalers on a regular basis - Submit daily sales visit reports to the Sales Supervisor, providing detailed updates on activities - Develop and execute daily work plans, including sales objectives and customer special card updates - Promote Aman products to merchants in line with the Area Sales Manager's instructions and in coordination with the Sales Supervisor - Understand and address dealers' and wholesalers' needs, offering support to enhance customer satisfaction - Identify and engage with customers to uncover multiple needs, aiming to increase sales opportunities - Record administrative tasks such as client contacts, new leads, and products promoted as required - Ensure company property is maintained in excellent working condition and adheres to operational standards - Maintain quality of business & quality of sales, zero fraud cases of tolerance - Supervise and mentor team members to ensure their performance aligns with company goals, providing guidance, and support to help them achieve their individual and team targets
Apply Now
14-Jan-2025
Executive (Merchant Acquisition)
Cairo
- Meet and exceed monthly sales targets, ensuring consistent achievement of sales goals - Distribute Aman machines products daily from the assigned distribution branch to wholesalers and dealers within the specified route - Collect outstanding balances from dealers and wholesalers on a regular basis - Submit daily sales visit reports to the Sales Supervisor, providing detailed updates on activities - Develop and execute daily work plans, including sales objectives and customer special card updates - Promote Aman products to merchants in line with the Area Sales Manager's instructions and in coordination with the Sales Supervisor - Understand and address dealers' and wholesalers' needs, offering support to enhance customer satisfaction - Identify and engage with customers to uncover multiple needs, aiming to increase sales opportunities - Record administrative tasks such as client contacts, new leads, and products promoted as required - Ensure company property is maintained in excellent working condition and adheres to operational standards - Maintain quality of business & quality of sales, zero fraud cases of tolerance
Apply Now
14-Jan-2025
General Accountant
Menoufia
Full time
You are about to apply for a job at a certified Top Employer 2024! Ready to be part of one of the Market Leaders in Egypt? Apply now! Raya Foods; one of Raya’s subsidiaries, is hiring a General Accountant. What will you do: - Perform month-end account closing activities and reconciliations. - Assist and or reconcile bank statements as needed. - Assist various departments in accounting issues and queries. - Support Auditor in conducting internal and external audits. - Assist in tax preparation and filing activities. - Reconcile general ledger accounts. - Follow documentation retention policy to maintain accounting files. - Process vendor invoices and payment, following internal corporate guidelines and procedures. - Ensure an accurate and timely month end close by preparing various journal entries and account reconciliations for prepaid, accrual, inter-company, fixed asset.
Apply Now
13-Jan-2025
Customer Support Supervisor
Cairo
Full time
Ready to be part of one of the Market Leaders in Egypt? Apply now! Raya Auto; one of Raya’s subsidiaries is hiring a Customer Support Supervisor What will you do? Oversee and resolve high-priority escalations and complex customer complaints to ensure customer satisfaction. Monitor team productivity and ensure compliance with service level agreements (SLAs), average handling time (AHT), abandoned calls (Abd. Calls), and first call resolution (FCR). Analyze agent performance metrics and compile detailed reports for the CRM Section Head, offering insights and recommendations for improvement. Conduct call quality monitoring to maintain consistent service excellence and identify opportunities for coaching and development. Define and communicate performance expectations, including schedule adherence, productivity targets, break management, and handling exceptions. What will you need? Bachelor’s degree in any related field Minimum 2-3 years of experience in customer service, support or any similar role. Familiarity with CRM systems Proficiency in Microsoft office Suite What is unique about Raya? Are you an eager learner? Raya believes in its employees, so we aim to continuously provide learning & development plans for all of our employees to ensure their personal and career development. Are you looking for career progression? Raya is an entity where you can grow whether horizontally or vertically as we offer internal transfer opportunities. Are you looking for a rewarding environment? Raya's top achievers are awarded annually with an international 5 days trip. Are you looking for an opportunity to give back to the community? Raya encourages their employees to give back to the community through different ongoing CSR programs and initiatives. Are you a foodie? Exclusive discounts for Raya employees at Raya’s Restaurants (Ovio, Jones The Grocer, The Lebanese Bakery, and Loris).
Apply Now
12-Jan-2025
Customer Support Representative
Cairo
Ready to be part of one of the Market Leaders in Egypt? Apply now! Raya Auto; one of Raya’s subsidiaries is hiring a Customer Support Representative What will you do? Manage customer interactions, ensuring effective and efficient handling of both inbound and outbound calls to ensure seamless and positive service experience. Respond promptly to customer concerns, ensuring a positive resolution that maintains trust and satisfaction. Collect, update, and organize comprehensive customer information to ensure accurate and current records. Ensure data integrity and security within the CRM system to maintain accurate records and confidentiality of all customer information . Handle customer communications across email, phone, SMS, and social media, ensuring timely and consistent follow-ups to meet service standards. What will you need? Bachelor’s degree in any relevant field. 0 -1 year of experience in customer service or a similar role Familiarity with CRM systems is an advantage Proficiency in Microsoft office Suite What is unique about Raya? Are you an eager learner? Raya believes in its employees, so we aim to continuously provide learning & development plans for all of our employees to ensure their personal and career development. Are you looking for career progression? Raya is an entity where you can grow whether horizontally or vertically as we offer internal transfer opportunities. Are you looking for a rewarding environment? Raya's top achievers are awarded annually with an international 5 days trip. Are you looking for an opportunity to give back to the community? Raya encourages their employees to give back to the community through different ongoing CSR programs and initiatives. Are you a foodie? Exclusive discounts for Raya employees at Raya’s Restaurants (Ovio, Jones The Grocer, The Lebanese Bakery, and Loris).
Apply Now
12-Jan-2025
Executive Digital Microfinance [Tele sales]
Cairo
- Handle incoming and outgoing calls while utilizing available data to market all Aman microfinance products - Conduct financial analysis of clients to assess their creditworthiness - Review client documentation in accordance with each financing tier - Communicate and follow up with Aman branch specialists to ensure the timely issuance of financing for referred clients - Determine credit limits based on submitted documents to establish the financing amount and the client's repayment capacity - Identify and resolve issues that may arise in daily operations
Apply Now
12-Jan-2025
Why work with Raya
"Spending more than 20 years at one place was not one of the options that I considered when I started my career. However, at Raya that did happen because everyday comes with a new challenge"
"There isn’t only one right way to do things; what will work for you might not work for someone else, and if someone failed at something this doesn’t mean that you cannot succeed in it"
"My job is never boring. There are always new challenged to work on in this very dynamic and interesting industry"
"No matter how hard the challenge that presents itself, with commitment and determination, one can always find his way to success"
"My journey in Raya is full of successes on a business level, in addition to the continuous growth and learning at the personal level, and our management team spends plenty of time in coaching and mentoring our people to get the best out of each person"