Coordinator (Social Media)

• Moderate social media pages, and merchant’s communities in private groups
• Communicate with industry professionals and influencers via social media to create a strong network
• Service community admin accounts, processing emails and complaints, escalating when necessary
• Produce reports on relevant moderation statistics, issues and outcomes
• Monitor all industry and company information and news to anticipate potential issues
• Work with customer service to ensure all inquiries are handled in a timely and appropriate manner
• Respond to customers regarding their Social Media messages in order to improve their experience.
• Proactively identify sales leads and educate in-market customers on product functionality and service
• Manage existing online cases, completing follow-ups and achieving operational metrics
• Investigate and resolve issues that are reported on social media such as requests for account support and reports of potentially abusive content

What will you need?

·       Educational Background: Bachelor is Degree in Accounting, Finance, Business Administration or relevant discipline

Experience: Faculty of Commerce graduate or any related filed, preferable grade at university to be excellent or very good.

·       Technical Proficiency:

o   Ownership

o   Functional Skills

o   Ideas presentation and Taking initiative

o   Continuous Learning 

o   Customer Centricity

o   Excellent communication Skills

o   Problem Solving