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Job Description
- Moderate social media pages, and merchant’s communities in private groups
- Communicate with industry professionals and influencers via social media to create a strong network
- Service community admin accounts, processing emails and complaints, escalating when necessary
- Produce reports on relevant moderation statistics, issues and outcomes
- Monitor all industry and company information and news to anticipate potential issues
- Work with customer service to ensure all inquiries are handled in a timely and appropriate manner
- Respond to customers regarding their Social Media messages in order to improve their experience.
- Proactively identify sales leads and educate in-market customers on product functionality and service
- Manage existing online cases, completing follow-ups and achieving operational metrics
- Investigate and resolve issues that are reported on social media such as requests for account support and reports of potentially abusive content
Skills Description
What will you need?
· Educational Background: Bachelor is Degree in Accounting, Finance, Business Administration or relevant discipline
Experience: Faculty of Commerce graduate or any related filed, preferable grade at university to be excellent or very good.
· Technical Proficiency:
o Ownership
o Functional Skills
o Ideas presentation and Taking initiative
o Continuous Learning
o Customer Centricity
o Excellent communication Skills
o Problem Solving
Job Details
Job Title
Coordinator (Social Media)
Job Country
Egypt
Job City
Cairo
Job Role
Customer Service and Call Center
Employment Status
Full time
Preferred Candidate
Career Level
Entry Level
Raya Holding for Financial Investments
Raya Holding for Financial Investments, a leading investment conglomerate, was established in 1999 in Egypt with a vision to be a market leader and to grow into a solid financial conglomerate with multifaceted operations.
Headquartered in Cairo, Egypt, Raya Holding is managing a diversified investment portfolio of 13 lines of business in the various industries of e-payment, information technology, contact center, smart buildings, consumer electronics, food and beverage, land transport, PET remanufacturing and FMCG. Raya Holding is listed in the Egyptian Exchange (EGX) since 2005, while the company empowers more than 12,000 proficient employees, accommodating to a wide international customer base from offices based in Egypt, Saudi Arabia, UAE, Qatar, Poland, Nigeria and Tanzania.
Raya's Lines of Business include: Aman for e-payments, Aman for Financial Services, Ostool, Raya Customer Experience, Raya Foods, Raya Information Technology, Raya Food Trading, Raya Restaurants, Raya Smart Buildings, Raya Trade, Raya Auto and Haier - Raya Electric.