Executive (Settlement & Reconciliation)

·         Perform daily reconciliation of payment gateway transactions across multiple channels to ensure the completeness and accuracy of all financial records.

·         Investigate discrepancies in transaction reports, chargebacks, and refunds to prevent financial losses

·         Prepare daily, weekly, and monthly reconciliation and settlement reports to support management decision-making and provide clear visibility into payment gateway operations.

·         Liaise with external payment service providers to ensure smooth and timely settlement operations in line with agreed terms.

·         Collaborate with Finance, Operations, and IT teams to address reconciliation mismatches and resolve system root causes efficiently.

·         Identify areas for process improvement and system automation within settlement functions to enhance overall operational efficiency and reduce manual errors.

·         Manage all settlement complaints and payment gateway disputes in coordination with customer service and IT teams to guarantee swift resolution and maintain operational excellence.

·         Educational Background: Bachelor’s degree in Business Administration, Information Systems, Finance, or a related field.

·         Experience:

0-1 years of experience.

·         Technical Proficiency:

o    Result Orientation

o    Operational Awareness

o    Building Networks

o    Coaching & Mentoring 

o   Customer Centricity

o   MS Excel · Payment Gateway Systems · Reconciliation & Settlement Tools.