Officer (Field Visit Collection)

• Conducts daily field visits to delinquent customers based on pre-planned routes to ensure direct follow-up and recovery actions
•  Negotiate payment plans and settlements directly with customers while maintaining a professional and manner approach to maximize successful debt recovery.
• Locate customers who have changed their addresses or contact information to support effective account resolution
• Document the outcome of each field visit accurately to ensure proper reporting and tracking of collection activities (e.g., & “Promise to Pay”, “Refusal to Pay”, OR “Address Vacant”) in the collection system.
• Achieve monthly and quarterly collection targets to maximize total debt recovery.

What will you need?

·        Educational Background: Bachelor’s degree in Commerce on any related field.

·        Experience:

o   0-1 years’ Experience

·        Technical Proficiency:

o   Ownership

o   Functional Skills

o   Ideas presentation and Taking initiative

o   Continuous Learning 

o   Customer Centricity

o   Communication and negotiation skills

o   Problem-solving

o   Customer service