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Job Description
- Conducts daily field visits to delinquent customers based on pre-planned routes to ensure direct follow-up and recovery actions
- Negotiate payment plans and settlements directly with customers while maintaining a professional and manner approach to maximize successful debt recovery.
- Locate customers who have changed their addresses or contact information to support effective account resolution
- Document the outcome of each field visit accurately to ensure proper reporting and tracking of collection activities (e.g., & “Promise to Pay”, “Refusal to Pay”, OR “Address Vacant”) in the collection system.
- Achieve monthly and quarterly collection targets to maximize total debt recovery.
Skills Description
What will you need?
· Educational Background: Bachelor’s degree in Commerce on any related field.
· Experience:
o 0-1 years’ Experience
· Technical Proficiency:
o Ownership
o Functional Skills
o Ideas presentation and Taking initiative
o Continuous Learning
o Customer Centricity
o Communication and negotiation skills
o Problem-solving
o Customer service
Job Details
Job Title
Officer (Field Visit Collection)
Job Country
Egypt
Job City
Cairo
Job Role
Legal
Preferred Candidate
Career Level
Entry Level
Raya Holding for Financial Investments
Raya Holding for Financial Investments, a leading investment conglomerate, was established in 1999 in Egypt with a vision to be a market leader and to grow into a solid financial conglomerate with multifaceted operations.
Headquartered in Cairo, Egypt, Raya Holding is managing a diversified investment portfolio of 13 lines of business in the various industries of e-payment, information technology, contact center, smart buildings, consumer electronics, food and beverage, land transport, PET remanufacturing and FMCG. Raya Holding is listed in the Egyptian Exchange (EGX) since 2005, while the company empowers more than 12,000 proficient employees, accommodating to a wide international customer base from offices based in Egypt, Saudi Arabia, UAE, Qatar, Poland, Nigeria and Tanzania.
Raya's Lines of Business include: Aman for e-payments, Aman for Financial Services, Ostool, Raya Customer Experience, Raya Foods, Raya Information Technology, Raya Food Trading, Raya Restaurants, Raya Smart Buildings, Raya Trade, Raya Auto and Haier - Raya Electric.