Account Supervisor

• Develop objectives for the call center’s day-to-day activities
• Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
• Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
• Assume responsibility of budgeting and tracking expenses
• Hire, coach and provide training to personnel to maintain high customer service standards
• Monitor and improve ordering, telephone handling and other procedures
• Evaluate performance with key metrics (accuracy, call-waiting time, Sales, etc.)
• Prepare reports for different departments or the management

• Very good knowledge of the different selling techniques
• Very good knowledge of all the products features
• Very good knowledge of all processes followed
• Awareness of all other branches achievement to be able to measure the CC relevant achievement.
• Controlling and monitoring
• Coaching and mentoring
• Accountability
• Quality focus
• Internal\external customer focus
• Ability to handle different objections from customers and employees
• University graduate from any discipline Minimum 10 years in CC

Any discipline Minimum 10 years in CC