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Job Description
You are about to apply for a job in a certified Top Employer 2023!
Ready to be part of one of the Market Leaders in Egypt? Apply now!
Raya Information Technology: one of Raya’s subsidiaries is hiring Administrator (Helpdesk):
Ready to be part of one of the Market Leaders in Egypt? Apply now!
Raya Information Technology: one of Raya’s subsidiaries is hiring Administrator (Helpdesk):
What will you do?
▪ Respond to requests for technical assistance in person, via phone, electronically.
▪ Respond to requests for technical assistance in person, via phone, electronically.
▪ Deploy users’ OS using MDT and WDS, run daily reports to set the action plan needed to fix any alerts or problems on user’s machines. ▪ Use Kaspersky and WSUS console to check windows and antivirus updates status on users’ machine and push updates if needed.
▪ Administer help desk software “Manage Engine, SCCM, MDT, WSUS, WDS, etc.”
▪ Recommend active directory group policies needed to control user’s behavior to enhance the overall machines performance.
▪ Visit Users’ locations “HQ or Remote Locations” for any technical assistance, hardware installations or opening new locations.
▪ Track and route problems, requests and document resolutions.
▪ Log activities and time sheet on daily basis for resolved and closed tickets.
▪ Follow the ISMS policies and requirements, ISO 27001 and ISO 20000 procedures to comply with related standards
Skills
Qualifications:
• B.SC. in Engineering Communications/Electronics or Computer Science
• 1-3 years of experience in IT support field • Extensive knowledge of automated and centralized deployment servers (SCCM, MDT, WSUS, WDS) & MS systems administration
• Hands on experience with Antivirus software and its Admin Kit
• Deep awareness of links between the different customers' applications, the applications securities and segregation of duties
• MCSA & CCNA are a plus
• High level of English proficiency.
• Very good customer centricity and communication skills
• Effective time management & troubleshooting skills
• B.SC. in Engineering Communications/Electronics or Computer Science
• 1-3 years of experience in IT support field • Extensive knowledge of automated and centralized deployment servers (SCCM, MDT, WSUS, WDS) & MS systems administration
• Hands on experience with Antivirus software and its Admin Kit
• Deep awareness of links between the different customers' applications, the applications securities and segregation of duties
• MCSA & CCNA are a plus
• High level of English proficiency.
• Very good customer centricity and communication skills
• Effective time management & troubleshooting skills
What is unique about Raya?
Are you an eager learner? Raya believes in its employees, so we aim to continuously provide learning & development plansfor all of our employees to ensure their personal and career development.
Are you looking for career progression? Raya is an entity where you can grow whether horizontally or vertically as we offer internal transfer opportunities.
Are you looking for a rewarding environment? Raya's top achievers are awarded annually with an international 5 days trip.
Are you looking for an opportunity to give back to the community? Raya encourages their employees to give back to the community through different ongoing CSRprograms and initiatives.
Are you a foodie? Exclusive discounts for Raya employees at Raya’s Restaurants (Ovio, Jones The Grocer, The Lebanese Bakery, and Loris).
Education
B.SC. in Engineering Communications/Electronics or Computer Science
Job Details
Job Location
Cairo, Egypt
Job Role
Information Technology
Preferred Candidate
Career Level
Entry Level
Years of Experience
Min: 0 Max: 2
Nationality
Egypt
Degree
Bachelor's degree