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Job Description
Monitor system behaviors against expected to identify differences.
Handling service complains from Internal and external parties and end customer related.
Investigation for discovered issues.
Sharing the system configuration with the concerned departments.
Auditing new merchants on the system with all their required data.
Responsible for the configuration on the system including restrictions and services for billers.
Monitoring the system closely for any failures or errors shared with the technology team.
Reporting of any failures in the system to the responsible parties
Skills Description
Good user of Microsoft Office applications.
Ability to understand each merchant’s parameters and restrictions to be applied on the system.
Ability to work on shift basis
Ability to work on under stress
Job Details
Job Title
Business Operations Executive
Job Country
Egypt
Job City
Cairo
Job Role
Information Technology
Preferred Candidate
Career Level
Entry Level
Raya Holding for Financial Investments
Raya Holding for Financial Investments, a leading investment conglomerate, was established in 1999 in Egypt with a vision to be a market leader and to grow into a solid financial conglomerate with multifaceted operations.
Headquartered in Cairo, Egypt, Raya Holding is managing a diversified investment portfolio of 13 lines of business in the various industries of e-payment, information technology, contact center, smart buildings, consumer electronics, food and beverage, land transport, PET remanufacturing and FMCG. Raya Holding is listed in the Egyptian Exchange (EGX) since 2005, while the company empowers more than 12,000 proficient employees, accommodating to a wide international customer base from offices based in Egypt, Saudi Arabia, UAE, Qatar, Poland, Nigeria and Tanzania.
Raya's Lines of Business include: Aman for e-payments, Aman for Financial Services, Ostool, Raya Customer Experience, Raya Foods, Raya Information Technology, Raya Food Trading, Raya Restaurants, Raya Smart Buildings, Raya Trade, Raya Auto and Haier - Raya Electric.