Closed or Expired Job Posting This job posting is closed or has expired and is no longer open for applications.
Upload
Job Description
Ready to be part of one of the Market Leaders in Egypt? Apply now!
Raya Auto; one of Raya’s subsidiaries is hiring a Call Centre Agent
What will you do?
- Manage customer interactions, ensuring effective and efficient handling of both inbound and outbound calls to ensure seamless and positive service experience.
- Respond promptly to customer concerns, ensuring a positive resolution that maintains trust and satisfaction.
- Collect, update, and organize comprehensive customer information to ensure accurate and current records.
- Ensure data integrity and security within the CRM system to maintain accurate records and confidentiality of all customer information.
- Handle customer communications across email, phone, SMS, and social media, ensuring timely and consistent follow-ups to meet service standards.
What will you need?
- Bachelor’s degree in any relevant field.
- 0 -1 year of experience in customer service or a similar role
- Familiarity with CRM systems is an advantage
- Proficiency in Microsoft office Suite
What is unique about Raya?
- Are you an eager learner? Raya believes in its employees, so we aim to continuously provide learning & development plans for all of our employees to ensure their personal and career development.
- Are you looking for career progression? Raya is an entity where you can grow whether horizontally or vertically as we offer internal transfer opportunities.
- Are you looking for a rewarding environment? Raya's top achievers are awarded annually with an international 5 days trip.
- Are you looking for an opportunity to give back to the community? Raya encourages their employees to give back to the community through different ongoing CSR programs and initiatives.
- Are you a foodie? Exclusive discounts for Raya employees at Raya’s Restaurants (Ovio, Jones The Grocer, The Lebanese Bakery, and Loris).
Skills Description
- Result Orientation
- Operational Awareness
- Customer Centricity
- Strong verbal communication skills along with active listening.
Job Details
Job Title
Call Center Agent
Job Country
Egypt
Job City
Cairo
Job Role
Customer Service and Call Center
Preferred Candidate
Career Level
Entry Level
Candidate Nationality
Egypt
Raya Holding for Financial Investments
Raya Holding for Financial Investments, a leading investment conglomerate, was established in 1999 in Egypt with a vision to be a market leader and to grow into a solid financial conglomerate with multifaceted operations.
Headquartered in Cairo, Egypt, Raya Holding is managing a diversified investment portfolio of 13 lines of business in the various industries of e-payment, information technology, contact center, smart buildings, consumer electronics, food and beverage, land transport, PET remanufacturing and FMCG. Raya Holding is listed in the Egyptian Exchange (EGX) since 2005, while the company empowers more than 12,000 proficient employees, accommodating to a wide international customer base from offices based in Egypt, Saudi Arabia, UAE, Qatar, Poland, Nigeria and Tanzania.
Raya's Lines of Business include: Aman for e-payments, Aman for Financial Services, Ostool, Raya Customer Experience, Raya Foods, Raya Information Technology, Raya Food Trading, Raya Restaurants, Raya Smart Buildings, Raya Trade, Raya Auto and Haier - Raya Electric.