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Job Description
Maintenance Technician (Outdoor)
Aman Holding
What will you do?
· Handle all Software for all our POSs products to ensure that machine problem had been solved.
· Test the device very well and ensure that problem had been done with high quality before delivery to keep in our maintenance image in market
· Handle all under maintenance cases within SLA to get customer satisfaction about maintenance time
· Availability of spare parts needed for quick maintenance and the availability of necessary accessories that are required by customer to ensure that the problem is resolved quickly in the shortest possible time
· Record all maintenance actions into maintenance system (Remedy) to get accumulated register for all maintenance actions
· Provide periodic reports for direct manager for maintenance achievement
· Building good contact with customers to build a strong database that helps us reach the merchant as soon as possible
· Handles all Level 2 repair activities for payment terminals and related devices, including assembly and disassembly processes, to ensure timely resolution of technical issues and optimal device performance.
· Reviews and validates merchant data in the Remedy system, including serial numbers, terminal information, and related records, to ensure data accuracy and support efficient operational and maintenance activities
Skills Description
What will you need?
· Educational Background: University Graduate.
· Experience:
o 0-2 Years’ experience in any related field.
· Technical Proficiency:
o Ownership
o Functional Skills
o Idea’s presentation and Taking initiative
o Continuous Learning
o Customer Centricity
Functional level:
o Very good understanding of the system.
o Having the required business knowledge.
o Very good understanding of the POS.
Business level:
o Ability to understand how the POS works and identify the errors if any.
Job Details
Job Title
Maintenance Technician (Outdoor)
Job Country
Egypt
Job City
Cairo
Job Role
Maintenance, Repair, and Technician
Preferred Candidate
Career Level
Entry Level
Raya Holding for Financial Investments
Raya Holding for Financial Investments, a leading investment conglomerate, was established in 1999 in Egypt with a vision to be a market leader and to grow into a solid financial conglomerate with multifaceted operations.
Headquartered in Cairo, Egypt, Raya Holding is managing a diversified investment portfolio of 13 lines of business in the various industries of e-payment, information technology, contact center, smart buildings, consumer electronics, food and beverage, land transport, PET remanufacturing and FMCG. Raya Holding is listed in the Egyptian Exchange (EGX) since 2005, while the company empowers more than 12,000 proficient employees, accommodating to a wide international customer base from offices based in Egypt, Saudi Arabia, UAE, Qatar, Poland, Nigeria and Tanzania.
Raya's Lines of Business include: Aman for e-payments, Aman for Financial Services, Ostool, Raya Customer Experience, Raya Foods, Raya Information Technology, Raya Food Trading, Raya Restaurants, Raya Smart Buildings, Raya Trade, Raya Auto and Haier - Raya Electric.