Upload
Job Description
- Supervise and manage the daily operations of all collection branch offices to ensure achievement of delinquency reduction and recovery targets across the assigned portfolio.
- Monitor collectors’ performance and review productivity and compliance indicators to ensure adherence to quality standards, company policies, and regulatory requirements.
- Implement and oversee collection procedures and recovery strategies to ensure all collection activities are conducted in accordance with legal and ethical standards.
- Handle escalated customer complaints and negotiate repayment arrangements for high-risk and sensitive accounts to ensure resolution of cases and maximization of recovery rates.
- Train, coach, and mentor collection team leaders and collection staff to ensure continuous enhancement of operational skills, productivity, and overall team performance.
- Follow up on write-off, settlement, and restructuring cases in coordination with concerned departments to ensure timely resolution and proper recovery actions
- Prepare and present periodic collection performance reports, including recovery results, roll-rate analysis, and action plans to support management decision-making and performance improvement initiatives.
Skills Description
What will you need?
· Educational Background: Bachelor’s degree in Commerce on any related field.
· Experience:
o 5-7 years’ Experience.
o 2-3 years Managerial
· Technical Proficiency:
o Result Orientation
o Operational Awareness
o Building Networks
o Coaching & Mentoring
o Customer Centricity
o Knowledge of all processes followed
o Awareness of all Aman customers locations and importance of own role
Job Details
Job Title
Senior Supervisor (Agency Collection)
Job Country
Egypt
Job City
Cairo
Job Role
Legal
Preferred Candidate
Career Level
Mid Career
Raya Holding for Financial Investments
Raya Holding for Financial Investments, a leading investment conglomerate, was established in 1999 in Egypt with a vision to be a market leader and to grow into a solid financial conglomerate with multifaceted operations.
Headquartered in Cairo, Egypt, Raya Holding is managing a diversified investment portfolio of 13 lines of business in the various industries of e-payment, information technology, contact center, smart buildings, consumer electronics, food and beverage, land transport, PET remanufacturing and FMCG. Raya Holding is listed in the Egyptian Exchange (EGX) since 2005, while the company empowers more than 12,000 proficient employees, accommodating to a wide international customer base from offices based in Egypt, Saudi Arabia, UAE, Qatar, Poland, Nigeria and Tanzania.
Raya's Lines of Business include: Aman for e-payments, Aman for Financial Services, Ostool, Raya Customer Experience, Raya Foods, Raya Information Technology, Raya Food Trading, Raya Restaurants, Raya Smart Buildings, Raya Trade, Raya Auto and Haier - Raya Electric.