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Job Description
· Monitor team performance and report KPIs for maintenance team monthly (SLA – Monthly finished Case – Delay Cases) to ensure that the required targets are achieved and avoid any delay in maintenance process.
· Provide the required trainings and provide coaching by getting last update for technical trainings from vendors (assembly and disassembly for new models & technical tips) and cascade it to maintenance team.
- Perform effective diagnosis of breakdowns and timely repair of equipment to maximize availability to ensure that machine problem had been solved within our SLA time to achieve it.
· Identifying root cause and remedial action to help identify and resolve recurring issues to get high quality in repair and avoid repeated issues to keep our maintenance image in market.
· Lead the development of innovative solutions to unique problems to reduce the repair amount for our merchant for satisfy him.
· Providing the maintenance team with the required tools that facilitate the repair process and complete the repair in the fastest time in a short time and with high quality, in order to achieve the challenge in the market.
· Provide and monitor the spare parts required for the maintenance team and monitor their distribution in order to avoid any delay in the repair process and achieve the speed of repair required to keep pace in our market.
Skills Description
What will you need?
· Educational Background: University graduate.
· Experience: 2-4 years of experience.
· Technical Proficiency:
· Ownership
· Functional Skills
· Ideas presentation and Taking initiative
· Continuous Learning
· Customer Centricity
Functional level:
· Very good understanding of the system.
· Having the required business knowledge.
· Very good understanding of the POS.
Business level:
· Ability to identify issues and determine repairs that are needed.
· Proficient with Microsoft Office Suite or related software as needed to complete reports, logs, and inventory
Job Details
Job Title
Team Leader (Maintenance Outdoor)
Job Country
Egypt
Job City
Cairo
Job Role
Administration
Preferred Candidate
Career Level
Mid Career
Raya Holding for Financial Investments
Raya Holding for Financial Investments, a leading investment conglomerate, was established in 1999 in Egypt with a vision to be a market leader and to grow into a solid financial conglomerate with multifaceted operations.
Headquartered in Cairo, Egypt, Raya Holding is managing a diversified investment portfolio of 13 lines of business in the various industries of e-payment, information technology, contact center, smart buildings, consumer electronics, food and beverage, land transport, PET remanufacturing and FMCG. Raya Holding is listed in the Egyptian Exchange (EGX) since 2005, while the company empowers more than 12,000 proficient employees, accommodating to a wide international customer base from offices based in Egypt, Saudi Arabia, UAE, Qatar, Poland, Nigeria and Tanzania.
Raya's Lines of Business include: Aman for e-payments, Aman for Financial Services, Ostool, Raya Customer Experience, Raya Foods, Raya Information Technology, Raya Food Trading, Raya Restaurants, Raya Smart Buildings, Raya Trade, Raya Auto and Haier - Raya Electric.