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Job Description
§ Make outbound calls to customers regarding overdue payments to follow up on recovery of outstanding balances.
§ Communicate professionally with customers to negotiate and collect outstanding amounts
§ Achieve monthly collection targets to support departmental performance goals and improve overall recovery rates.
§ Escalate complex or unresolved cases to the Team Leader to ensure proper handling and resolution of high-risk accounts.
- Achieve monthly and quarterly collection targets to maximize total debt recovery.
Skills Description
What will you need?
· Educational Background: Bachelor’s degree in Commerce on any related field.
· Experience:
o 0-1 years’ Experience
· Technical Proficiency:
o Ownership
o Functional Skills
o Ideas presentation and Taking initiative
o Continuous Learning
o Customer Centricity
o Communication and negotiation skills
o Problem-solving
o Customer service
Job Details
Job Title
Officer (Tele-Calling Collection)
Job Country
Egypt
Job City
Cairo
Job Role
Legal
Preferred Candidate
Career Level
Entry Level
Raya Holding for Financial Investments
Raya Holding for Financial Investments, a leading investment conglomerate, was established in 1999 in Egypt with a vision to be a market leader and to grow into a solid financial conglomerate with multifaceted operations.
Headquartered in Cairo, Egypt, Raya Holding is managing a diversified investment portfolio of 13 lines of business in the various industries of e-payment, information technology, contact center, smart buildings, consumer electronics, food and beverage, land transport, PET remanufacturing and FMCG. Raya Holding is listed in the Egyptian Exchange (EGX) since 2005, while the company empowers more than 12,000 proficient employees, accommodating to a wide international customer base from offices based in Egypt, Saudi Arabia, UAE, Qatar, Poland, Nigeria and Tanzania.
Raya's Lines of Business include: Aman for e-payments, Aman for Financial Services, Ostool, Raya Customer Experience, Raya Foods, Raya Information Technology, Raya Food Trading, Raya Restaurants, Raya Smart Buildings, Raya Trade, Raya Auto and Haier - Raya Electric.