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Job Description
Ready to be part of one of the Market Leaders in Egypt? Apply now!
Raya Auto; one of Raya’s subsidiaries is hiring a Service Specialist
What will you do?
- Greeting customers, scheduling service appointments and receiving vehicle information to keep records.
- Listening to requests of the service desired and explains the repair or service order clearly so they can work on the repairing properly.
- Estimating the cost and time needed to do the repair for better customer experience.
- Utilizing the escalation process to resolve customer service delivery issues.
- Periodically checking on the progress of the vehicle during servicing and contacts the customer when technicians discover additional problems; gets customer approval to do additional work and explains the work performed and the charges being billed.
- Carrying out after sales follow ups to build and maintain positive relationships.
- maintaining customer service logs and internal service records in a timely manner.
- Identifying and participating in sales opportunities such as new contracts, contract renewals and system sales.
What will you need?
- Bachelor degree in Engineering or relevant Field
- Minimum 4 years of experience
- Basic troubleshooting, installation, maintenance, and repair on designated equipment.
- Know-how on how to deal with internal & external customers.
- General knowledge of vehicle diagnosis and maintenance or direct maintenance experience.
- To understand strategic relation suppliers
- Operational Awareness
What is unique about Raya?
- Are you an eager learner? Raya believes in its employees, so we aim to continuously provide learning & development plans for all of our employees to ensure their personal and career development.
- Are you looking for career progression? Raya is an entity where you can grow whether horizontally or vertically as we offer internal transfer opportunities.
- Are you looking for a rewarding environment? Raya's top achievers are awarded annually with an international 5 days trip.
- Are you looking for an opportunity to give back to the community? Raya encourages their employees to give back to the community through different ongoing CSR programs and initiatives.
- Are you a foodie? Exclusive discounts for Raya employees at Raya’s Restaurants (Ovio, Jones The Grocer, The Lebanese Bakery, and Loris).
Skills
- Coaching & Mentoring
- Customer Centricity
- Problem Solving
Job Details
Job Location
Egypt
Job Role
Engineering
Employment Status
Full time
Employment Type
Employee
Preferred Candidate
Career Level
Management
Years of Experience
Min: 5 Max: 7
Degree
Bachelor's degree